RETURNS

CUSTOMER SERVICE

Ordering Information

Ordering is as easy as just adding items to your shopping cart which you can save for later or modify anytime you wish! Once you are ready to complete you purchase, just choose your method of payment and you are done!Our friendly and knowledgeable team is available Monday through Friday from 9:00 am to 5:00 pm Eastern Time. We will assist you through the process to ensure that your order is placed quickly and efficiently. Payment, Pricing & Promotions Since Signed Jewels for Less is located in the heart of the NYC Diamond District, we have at our fingertips a wealth of sources such as estate sales, auctions and access to the most up-to-date styles, prices and luxury that will accommodate any pocket. Because we are situated in a very competitive area, our prices will astound you in the most pleasant way! We have been in the jewelry business for thirty years and are able to offer you our expertise while standing behind every piece we sell with a full money-back guarantee. Rock bottom prices and quality that you will find difficult to beat with a dedicated, friendly team in each step of the way is our promise to you. Unless previously agreed, payment in full is required at the time of purchase. If you need to pay over an extended amount of time, please don’t hesitate to contact us to see how we can help. May customers purchasing high end pieces or engagement rings need a bit more time and we will work with you to accomplish your needs.
Sales and Promotions
At times, for certain holidays and events, we may have sales on either all of our inventory or specific items. The percentages that we take off the regular price and specific sale prices are only good until the time and date the sale or promotion ends. If you wish, you may join our subscribers and be notified when we will be having what some of our clients call “Once in a lifetime deals!” Any time you need assistance or have any questions; whether in a general or specific sense, we welcome your queries and assure you of a prompt and satisfactory response. We are available to assist you by telephone or email Monday through Friday from 9:00 am to 5:00 pm Eastern Time. You can view your orders and update your account information anytime by signing into your account in the 'my account' tab.
Shipping
Domestic Shipments
As soon as you make a purchase and we verify you payment, your order will be shipped free of charge within the United States within two business days. We will make sure your item is protected nto avoid damage during shipping. If your purchase is a gift for someone who lives at a different address, please notify us immediately since we take pride in assuring the fast delivery of all purchases. If you have a specific preference as to which carrier you prefer; Federal Express, UPS or USPS, please let us know at the time of purchase. This choice depends on the distance of each from your home in the event they attempt delivery when you are not home and must then pick it up at their location. As stated before, we try to envision every facet of your experience and strive to make it the very best one you can have!
International Shipments
As with domestic purchases, As soon as you make a purchase and we verify you payment, your order will be shipped within two business days. Because each country has a different shipping method, we will use the most reliable one to our knowledge. We will make sure your item is protected to avoid damage during shipping. If your purchase is a gift for someone who lives at a different address, please notify us immediately since we take pride in assuring the fast delivery of all purchases.
International taxes and duties
Duties and Taxes Please note that for International Orders (shipped outside of the United States), the customer is responsible for any customs tax or duties which may or may not apply depending on the country. The customer must pay any additional charges for customs clearance, if applicable. Signed Jewels for Less doesn’t have any control over customs fees and cannot provide an estimate of their cost since each country not only have different laws concerning this but these are frequently changed depending on the country. The best course of action is that you contact your country's customs office in order to be fully informed. Due to unforeseeable international issues, Signed Jewels for Less reserves the right to refuse any international order per our discretion. If you have any questions about our International Shipping policies, please contact us.
Returns & Replacements
14-Day Money Back Guarantee!
We aim to please! We hold ourselves to the highest standards and back this up with a hassle-free money-back fourteen-day return policy if you are not 100% delighted by your purchase. We take the time to make sure each item is inspected and placed in a secured, padded envelope or box so you will receive it in perfect condition. If you wish to return the item for any reason, you may return it as long as it’s in its original condition within fourteen days of having received it and we will issue a prompt refund as soon as we receive and inspect it. If what you wish is an exchange, doing so is as easy as making a call or sending an email! After we receive the returned item, it takes between 1 and 5 days to complete the return process. A refund or customer credit (for exchanges) will be issued within 1 to 5 business days. All refunds will be issued in the original form of payment. If you attempt to return an item beyond the fourteen-day period from the date of receipt, the item is damaged by you, worn or otherwise not in the condition sent the item will not be accepted for refund.
Return Policy
International Buyers
International returns are handled as above, but are subject to the cost of shipping both ways and any applicable customs duties and taxes. Return Instructions Please contact Customer Service at 212-300-6406. We will provide you with detailed instructions to ensure a prompt, hassle-free refund. Notice Because the abusing our comprehensive return policy leads to higher overhead costs, customers who abuse this will be denied service in this site. This includes but is not limited to: - Purchasing several items to compare and returning all but one.